Shipping & Refund Policy

Thank you for choosing Pump Bar. Because our products are used on the body and are considered personal care items, we take product safety and hygiene very seriously.

Refund & Return Policy

To protect your health and safety, all Pump Bar products are final sale.

We do not accept returns or offer refunds for:

  • Change of mind

  • Scent or texture preference

  • Products that have been opened or used

Please review your order carefully before checking out.

Damaged or Defective Items

If your item arrives damaged or defective, we will make it right.

To qualify for a replacement or store credit:

  1. Contact us within 7 days of your order being marked as delivered.

  2. Include your order number, a description of the issue, and clear photos of:

    • The damaged/defective item

    • The packaging (including the shipping box and label, if applicable)

Once we review your request, we will let you know the next steps. In most cases, we will:

  • Replace the damaged/defective item, or

  • Offer store credit if a replacement is not available

We reserve the right to deny a replacement or credit if:

  • The request is made after 7 days from delivery

  • Photos or sufficient information are not provided

  • The issue appears to be from use or storage after delivery rather than shipping

Shipping Policy

Processing & Ship Days

All orders are processed and shipped on Mondays and Thursdays.

Once your order ships, you will receive a confirmation email with your tracking number.

Shipping Method

  • All orders are shipped via USPS.

  • A tracking number is provided for every order so you can follow your package’s progress.

Please allow standard USPS transit time after your order has been handed off to the carrier. Transit times may vary due to weather, holidays, or USPS delays.

Tracking & Delivery Issues

If your tracking shows “Delivered” but you do not see your package, please:

  1. Double-check the shipping address on your order confirmation.

  2. Look around your mailbox, porch, side doors, or with neighbors.

  3. Contact USPS directly with your tracking number for more details.

If you still cannot locate your package after checking with USPS, you can reach out to us and we will do our best to help. Please note that once a package is marked delivered by USPS, we are limited in what we can guarantee or replace.

How to Contact Us

For questions about a damaged or defective item, shipping issue, or anything else related to this policy, please contact us at:

Email: support@bonnieknowsbreast.com
Subject line suggestion: “Pump Bar Order Support – [Your Order Number]”

This policy applies to all purchases made directly through our website.